Frequently Asked Questions
Your guide to professional cleaning solutions and order support
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia, with free standard delivery on orders over $150. Most orders are processed within 1-2 business days, with delivery taking 3-7 days depending on your location.
Do you offer bulk discounts for commercial businesses?
Yes, we provide wholesale pricing and bulk discounts for cleaning contractors, offices, and hospitality venues. Please contact our sales team for a custom quote on large-volume orders.
What is your return policy for cleaning equipment?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that for hygiene reasons, certain chemicals and opened consumables cannot be returned unless faulty.
Are your cleaning chemicals safe for homes with pets and children?
We carry a wide range of eco-friendly and non-toxic products specifically designed for home use. Please refer to the 'Eco-Friendly' section of our shop or check the Safety Data Sheets (SDS) provided on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options like Afterpay and ZipPay for your convenience.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's portal to monitor your delivery progress in real-time.